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Refund Policy

1. Returns & Exchanges

We accept returns within 14 days of delivery for unused products in their original condition and packaging.
To start a return, please email info@fofahaus.com with your order number and photos (if applicable).

  • Custom  are non-refundable, unless they arrive damaged or defective.

  • Exchanges may be offered if a product is available in stock.
     

2. Damaged or Defective Items

If your order arrives damaged, please contact us within 7 days of delivery. We’ll review your photos and offer a replacement or refund as quickly as possible.
We take pride in our craftsmanship and packaging — if something went wrong, we’ll make it right.
 

3. Refunds

Once your return is received and inspected, we’ll send an email confirmation. Approved refunds will be processed to your original payment method within 5–10 business days (depending on your bank or card issuer).
 

4. Non-Returnable Items

  • Custom-printed or made-to-order shades

  • Gift cards or promotional items

  • Products showing signs of use or modification
     

5. Questions?

Reach out anytime at info@fofahaus.com — we’ll personally review your situation and help however we can.

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Fofa Haus Fofa Haus is a small design studio established in 2025, based in Rochester, New York, creating lighting for slower, more intentional living. In a world full of screens and distractions, our products are designed to help you unplug, set the mood, and create your vibe. Every piece is made with care, thoughtful design, and a commitment to sustainability. From our studio to your home, the experience matters.

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